Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 1,000+ people, you won’t be able to tell. You can reach their support team via phone from 5 am to 6 pm AZ time on weekdays, and 6 am to 6 pm on weekends. Nextiva's support options are much more limited. We’re always here for you ❤️ĭialpad offers 24/7 live chat support, 24/5 phone support, and a wealth of online resources so our customers can get the technical support they need, the way they want it. No matter where you’re calling to or from, no matter what time of day it is, you can rest easy knowing that all lines of communication are open. This also means that you’ll no longer have to dread scheduled maintenance downtimes interrupting your workflow.
But when your biggest customer is on the other end of the line, why take chances? Now you might think 99.999% versus 100% uptime doesn’t make a huge difference.
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Plus the benefit of better and more reliable call quality since each call is set up independently to suit the situation. The result? Faster call routing, smarter integrations, and real-time AI transcription. With Dialpad, you have the entire ecosystem of Dialpad’s 12 data centers and the distributed array of our microservices in Google Cloud. This is because Dialpad users aren’t bound to a single server in a data center. Dialpad promises 100% for enterprise customers. Want to share your screen with external clients who don’t have the app downloaded? Dialpad lets you shoot them a text with a link to open your screen share in a web browser. Other times, you might be taking a meeting on your cell phone but having to sacrifice meeting quality because most apps’ functionalities are limited on mobile versus desktop. Unfortunately, Nextiva doesn’t support this feature, forcing you to hang up and call back or stay on the line. This makes it easy to find where the conversation left off, regardless of what device you’re using.Įver had to get out of the office quickly, but you’re still on a work call? Dialpad lets you flip the call from your computer to your mobile device with a single tap. Both conversations with that colleague will show up when you access Dialpad.
Picture this: You had a quick call with a colleague on the desktop app and sent her a business text on your mobile app. The business messaging platform automatically syncs across all devices, providing a single source of truth for all your business conversations. With Dialpad’s single app for calling, chat, contact center, and video conferencing, onboarding and setup are a lot easier. Next thing you know, your employees are back to using over-the-top personal numbers and devices. One way to make sure they like it? Make sure it’ll make their life easier, not harder.įor example, when new tools have multiple apps and logins like Nextiva’s separate calling and team chat apps, employees can become overwhelmed and confused-causing adoption to suffer. Otherwise, they’re not going to adopt it. When it comes to any new business tool, your team actually has to like it. Finally, all your conversations in one place And hey if you do have an IT team, this’ll ease their workload, letting them focus on other important tasks. We’re all about making things easy-like “no IT needed” easy. So if your organization uses or is planning on using these tools, Dialpad can easily integrate with them to improve productivity across your team.Īll these integrations help to further automate the process of adding and de-provisioning users. The only app from this list that Nextiva integrates with is Zendesk.
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Not only does it integrate with a lot more apps, the apps it integrates with are the ones you’re likely already using, like:ĭialpad integrates with Google Workspace and CRMs (like Salesforce and HubSpot), collaboration software (like Microsoft 365), customer service tools (like Zendesk), and more. When it comes to integrations, Dialpad’s the clear winner.
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